Terms of Service

Cobble provides an online ordering platform that enables restaurants and local food businesses (“merchants”) to accept orders from their customers. Cobble acts as a technology provider — the merchant is solely responsible for the preparation, quality, and fulfillment of your order. Cobble is not a restaurant, food retailer, or delivery company.

When you place an order through a Cobble-powered page, you are entering into a purchase agreement directly with the merchant. Cobble facilitates payment processing via Square on the merchant’s behalf. By placing an order you confirm that:

• The information you provide (name, contact details, delivery address) is accurate
• You are authorised to use the payment method provided
• You are of legal age to purchase any age-restricted items in your order

Payments are processed by Square. Cobble does not store your card details. All pricing displayed is set by the merchant and is inclusive of applicable taxes unless otherwise stated. Refunds and cancellations are subject to the merchant’s own policy — contact the merchant directly for refund requests. Platform service fees are non-refundable.

Delivery orders are fulfilled by third-party providers (DoorDash or Uber) where available. Estimated delivery times are approximate and not guaranteed. Cobble and the merchant are not liable for delays caused by traffic, weather, or other factors outside their control.

If you provide a mobile phone number and opt in at checkout, you may receive transactional SMS order updates from Cobble on behalf of the merchant. This is voluntary and not required to place an order. You may opt out at any time by replying STOP to any message. See our SMS Terms & Consent page for full details.

You agree not to:

• Place fraudulent or fictitious orders
• Use automated tools to scrape or abuse the platform
• Interfere with the platform's operation or security
• Misrepresent your identity or payment information

All platform software, design, and content is owned by Cobble Commerce, Inc. or its licensors. Merchant names, logos, and menu content are owned by the respective merchants. Nothing in these Terms grants you any right to use Cobble’s or any merchant’s intellectual property without written permission.

The platform is provided “as is” without warranty of any kind. Cobble does not warrant that the platform will be uninterrupted, error-free, or free of harmful components. To the fullest extent permitted by law, Cobble disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by applicable law, Cobble’s total liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the amount you paid for the order giving rise to the claim. Cobble is not liable for indirect, incidental, special, consequential, or punitive damages.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in New York County, New York.

We may update these Terms from time to time. We will post the revised Terms on this page with an updated date. Continued use of a Cobble-powered ordering page after changes are posted constitutes acceptance of the revised Terms.

For questions about these Terms, contact:
info@cobblecommerce.com
Cobble Commerce, Inc.