Privacy Policy

When you place an order through a Cobble-powered ordering page, we may collect:

• Name and email address — to confirm your order and send a receipt
• Mobile phone number — optional; used only to send order-status SMS notifications if you opt in
• Delivery address — if you select delivery fulfillment
• Payment information — processed directly by Square; Cobble does not store card numbers
• Order contents and preferences — to fulfill your order accurately
• Device and browser type — for analytics and to improve the ordering experience

We use the information we collect to:

• Process and fulfill your order
• Send order confirmation and receipt emails
• Send order-status SMS notifications — only if you explicitly opt in at checkout
• Detect and prevent fraud
• Improve the platform and troubleshoot technical issues
• Comply with legal obligations

We do not use your information to send marketing or promotional messages unless you separately and explicitly consent to receive them.

If you provide a mobile phone number at checkout and check the opt-in box, you will receive transactional SMS notifications about your order (e.g., order confirmed, ready for pickup, driver on the way). Providing your phone number and opting in is entirely voluntary — you can place an order without doing so.

SMS messages are sent via Twilio on behalf of the merchant you ordered from. To stop receiving messages at any time, reply STOP to any message. For help, reply HELP or email info@cobblecommerce.com. Message and data rates may apply.

Your mobile number is never sold, rented, or shared with third parties for marketing purposes. For full SMS terms, see our SMS Terms & Consent page.

We share your information only as necessary to operate the platform:

• Square — payment processing and order management
• Twilio — SMS delivery (if you opt in)
• DoorDash or Uber — delivery fulfillment (if you select delivery)
• The merchant you ordered from — to prepare and fulfill your order

We do not sell your personal information to any third party.

We retain order records for up to 3 years for accounting and dispute-resolution purposes. If you would like your personal information deleted, contact us at info@cobblecommerce.com and we will action your request within 30 days, subject to any legal retention obligations.

Cobble-powered ordering pages may use cookies or similar technologies to maintain your cart session and collect anonymised usage analytics. We do not use third-party advertising cookies or tracking pixels.

The Cobble platform is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted personal information, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of a Cobble-powered ordering page after changes are posted constitutes acceptance of the revised policy.

For questions or requests regarding your personal information, contact:
info@cobblecommerce.com
Cobble Commerce, Inc.